Is every piece authentic?

Yes. Jane checks every piece before it is listed, looking at hallmark stamps, maker's marks, materials and construction. Pieces over £250 also go through third-party AI-assisted authentication where the service covers that house; where it doesn't, the piece rests on Jane's own expertise. Every purchase comes with a lifetime authenticity guarantee: if a piece is ever shown not to be authentic, you get a full refund.

Can I return a piece?

Yes. You have 14 days from delivery to tell us you'd like to return a piece, and a further 14 days to send it back. You're welcome to examine it as you would in a shop, including trying it on. Return postage is yours to pay, unless the piece is faulty, damaged or not as described, in which case we cover it.